International Return Policy

At Patrick Radcliffe’s E-Commerce, we are committed to ensuring your satisfaction with every purchase. We understand that there may be instances when you need to return a product, and we aim to make the return process as smooth as possible for our international customers. Please read our International Return Policy carefully to understand our guidelines for returning products purchased from our website.

1. Eligibility for International Returns

We accept returns for international orders within 14 days of delivery. To be eligible for a return, the item must meet the following criteria:

• The product must be in its original, unused, and unworn condition.
• It must be returned in its original packaging with all tags and labels intact.
• Any accessories or complimentary items included with the purchase must also be returned.
• The item should not be damaged or show signs of misuse.

2. Initiate the Return Process

To initiate an international return, please follow these steps:

• Contact our Customer Support team via email at client-services@patrickradcliffe.com within 14 days of receiving your order.
• Provide your order number, the name of the item you wish to return, and a detailed reason for the return request.
• Our Customer Support team will review your request and provide you with instructions on how to proceed with the return process.

3. Shipping the Return

Once you receive approval for your return, you will be responsible for shipping the item back to our designated international return address. Please note:

• Ensure that the product is securely packaged to prevent damage during transit.
• Use a reputable international shipping service with tracking capabilities to send the item back.

4. Refund or Exchange

Upon receiving the returned item and verifying that it meets the eligibility criteria, we will process your return based on your preference:

Refund: We will issue a refund to the original payment method used for the purchase. Please allow up to 10 business days for the refund to reflect in your account, as processing times may vary depending on your financial institution and location.

Exchange: If you wish to exchange the item for another product available on our website, please indicate your choice when initiating the return. We will process the exchange and ship the new item to the international shipping address you provided.

5. Return Shipping Costs

Please note that customers are responsible for the cost of return shipping. We do not reimburse return shipping expenses unless the return is due to an error on our part or a defective product.

6. Contact Information

If you have any questions or require assistance with the return process, please contact our Customer Support team at client-services@patrickradcliffe.com.

Patrick Radcliffe’s E-Commerce reserves the right to refuse returns that do not comply with this International Return Policy. We are dedicated to ensuring a positive shopping experience for our international customers, and we will make every effort to assist you with your return request. Thank you for choosing Patrick Radcliffe’s E-Commerce as your trusted online shopping destination.